📧 Email Services Help Guide

Welcome to the Email Services section. This guide will walk you through how to set up, create, and utilize a dedicated domain for sending emails through your account.

🔧 Accessing Email Services

1. Click on Settings (bottom left of your account).

2. Scroll down to find Email Services.

Upon entering, you may see a prompt to Create a Dedicated Domain—let’s begin there.

🌐 Creating a Dedicated Domain

Click Create Dedicated Domain to get started.

Why Use a Dedicated Domain?

• Better email deliverability

• Improved brand recognition

• Greater control of email performance

Choose Your Subdomain:

Examples:

• noreply.yourdomain.com

• mail.yourdomain.com

• marketing.yourdomain.com

Think about the use case for the domain before finalizing.

Steps:

1. Enter your chosen domain/subdomain

2. Click Add and Verify

📁 Verifying Your Domain

You’ll now see two options:

• Continue (recommended for auto setup)

• Add Record Manually (for manual DNS entry)

If Using "Continue":

• Sign in to your DNS provider (e.g., GoDaddy, Cloudflare)

• Click Authorize Domain

• You’ll be redirected to authorize DNS changes

• Once authorized, return to your account to view record statuses:

  • Verified

  • Not Verified

Click Verify Domain to update statuses.

⚠️ Some records may take time to propagate. If not verified immediately, wait and retry.

🔁 Domain Status & Configuration

Click Back to Dedicated Domains in the top left to manage your domain settings.

Here you’ll see:

• Domain Record

• Dedicated Header (applies to all emails sent from this domain)

• Shared IP (for large-volume use cases)

• SSL Issue Date

• DNS Status (still propagating for new domains)

⚙️ Domain Configuration

Click on Domain Configuration at the top.

Here, you can:

• Assign domains to specific email types:

  • Workflows

  • 1:1 Conversations (e.g., marketing.yourdomain.com)

  • Bulk Sends (e.g., [email protected])

• Adjust frequency settings for each type

📌 Managing a Domain

From the three-dot menu on your domain box:

• Set From Name (used in email headers)

• Delete the domain

• Re-verify DNS records if needed

📬 SMTP Services

Click Back to SMTP Services to explore email provider options.

Available Features:

• View SMTP Services and Default Provider

• Configure Reply & Forward Settings:

  • Set up forwarding addresses (must differ from sending domain)

  • BCC email threads

  • Forward to users in your account

🚫 Forwarding addresses using the same domain as your sender can cause infinite loops—avoid this setup.

Reply Address:

• Set a default reply email

• Note: This may affect conversation thread tracking inside your account

📊 Email Analytics

• Sort metrics by time range

• Filter by email source

• Click on individual reports for detailed insights

🔐 Risk Assessment

Track:

• Email verifications

• Associated risks

• Ensure domain credibility and maintain sender reputation

➕ Adding Additional Services

From the SMTP Services section, you can:

• Add new providers:

  • Outlook

  • Gmail

  • SendGrid

  • Others

• Add more dedicated domains

✅ Final Verification & Sending Readiness

Once all DNS records are verified, your email system is ready to send.

🔥 Don’t forget:
Begin with a proper email warm-up sequence to build sender reputation.

🛡️ DMARC Record (Optional, But Recommended)

A DMARC record will appear as optional—you should still add it to your DNS records for enhanced domain authentication and email protection.